10/01/2012 17:42:13
Topic:
broadband usage?
donagl
Posts: 1
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how do i check the amount of data i have downloaded each month? (so i don't go over my limit)
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23/09/2011 20:08:59
Topic:
Out of business?
Scot
Posts: 2
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I phoned the other day and much to my surprise I had an instant reply. Hard to know what is going on but I was treated with courtesy and my account was topped up and is now working again. Will wait to see if automatic top up works.m People I used between times were very much more expensive through Virgin.
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19/09/2011 12:08:02
Topic:
Out of business?
Scot
Posts: 2
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I have been with Planet Talk for more than ten years and have had no problems until this year when automatic top up has not been working. I phoned a couple of times and was assured it was now ok. However, credit has now run out and I can't make contact by phone or email. I don't want to change as I find the system cheap and easy. If I change and calls are routed through Virgin it seems I have to pay a lot more. Any answer?
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07/09/2011 12:15:13
Topic:
Out of business?
janh
Posts: 1
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Linmac wrote:
I have been trying to top up my account for over a week, 0800 036 3839 just leaves you hanging on, if I have to listen to the theme of Love Story played on a tin whistle ever again I will scream. Sometimes I leave it playing unanswered for over an hour. What is going on? Same happens if you select Sales or Customer Service option. Has Planet Talk gone out of business?
Frankly would be reluctant to top up now even if I could...would be wary that they might take my money for no service...
I have at the moment had it on for half an hour and am still being told to hang on for the next available operator
I have been trying for days as well. If they dont get there act together they will start to find people will go elsewhere. There are some goods deals out there that beat there prices
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16/08/2011 14:08:26
Topic:
Out of business?
Linmac
Posts: 2
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They are still in business and finally got through at seventh attempt today, could give no explanation other than high volume of calls
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16/08/2011 10:27:52
Topic:
Out of business?
Linmac
Posts: 2
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I have been trying to top up my account for over a week, 0800 036 3839 just leaves you hanging on, if I have to listen to the theme of Love Story played on a tin whistle ever again I will scream. Sometimes I leave it playing unanswered for over an hour. What is going on? Same happens if you select Sales or Customer Service option. Has Planet Talk gone out of business?
Frankly would be reluctant to top up now even if I could...would be wary that they might take my money for no service...
I have at the moment had it on for half an hour and am still being told to hang on for the next available operator
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06/07/2011 14:57:05
Topic:
Commission payments
tmakubika
Posts: 1
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When/ what dates do we get paid our commission for April?
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14/06/2011 17:38:32
Topic:
Will I pay line rental?
franktito
Posts: 1
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How can i get rental line?
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08/06/2011 17:19:06
Topic:
How do I contact Planet Talk Instant?
arbaaz
Posts: 1
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please send me planet talk instant Access Number please this is my contact No 9700655580
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20/05/2011 13:54:22
Topic:
What if I have been charged for unconnected calls?
Preeti Arora
Administrator
Posts: 56
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We take complaints very seriously, please contact customer services with the details of your issue. All claims for un-connected call credits must be made within 30 days from the date of the call. (Only calls less than 60 Seconds will be refunded).
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20/05/2011 13:53:26
Topic:
Do I receive a bill?
Preeti Arora
Administrator
Posts: 56
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You will not receive a bill from us. You can view your call records online. Log in at secure.planet-talk.co.uk
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20/05/2011 13:53:00
Topic:
Will I pay line rental?
Preeti Arora
Administrator
Posts: 56
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You will continue to pay line rental charges to your service provider. Planet Talk will only charge for calls made using our service.
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20/05/2011 13:52:39
Topic:
How are my telephone calls charged?
Preeti Arora
Administrator
Posts: 56
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Planet Talk Account calls are billed in 60-second increments. You can view the latest pre-paid rates here or call free phone 0800 036 3839 to speak to a customer services representative.
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20/05/2011 13:52:11
Topic:
How long does it take to open my account?
Preeti Arora
Administrator
Posts: 56
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Your account will normally be active and ready for you to make cheap international calls within 24 hours, after your initial payment is accepted.
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20/05/2011 13:51:30
Topic:
How do I change my address or contact details?
Preeti Arora
Administrator
Posts: 56
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You can e-mail, fax or write to Planet Talk confirming your new details.
[font='Bodoni MT']E-mail enquiries should be sent to[/font] planettalkers@primustel.co.uk
Postal Address: Primus Planet Talk, PO Box 25169, Glasgow, G24UU.
[font='Bodoni MT']Fax Number: 0141 420 0691 [/font]
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20/05/2011 13:51:06
Topic:
What payment methods do you accept?
Preeti Arora
Administrator
Posts: 56
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You can use the following cards to recharge your account, MasterCard, Visa, American Express, and Switch and Solo cards. Due to banking regulations, we cannot store Switch and Solo card details therefore these cards are not suitable for manual and auto top up recharge options.
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20/05/2011 13:50:46
Topic:
Can I use my planet talk account abroad?
Preeti Arora
Administrator
Posts: 56
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No we do not currently support roaming services to allow cheap international calls from your Planet Talk Account while you are abroad. However, this service is currently in discussion for development.
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20/05/2011 13:50:24
Topic:
Can my account be used from payphones?
Preeti Arora
Administrator
Posts: 56
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Yes, Planet Talk Account holders can use their Authorization Code and PIN to make cheap international calls from a payphone. There is a surcharge applied by BT to calls from public payphones, this is currently 15 pence per minute.
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20/05/2011 13:49:49
Topic:
What if I forget my Authorization code and/or PIN?
Preeti Arora
Administrator
Posts: 56
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If you have forgotten your authorisation code please contact customer services on 0800 036 3839 after the security check have been completed we can confirm your authorisation code.
If you have forgotten your PIN code please write / fax / e-mail to choose your new PIN, this should be four digits and cannot start with a zero.
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20/05/2011 13:47:37
Topic:
What do I do if I forget my password?
Preeti Arora
Administrator
Posts: 56
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Please e-mail planettalkers@primustel.co.uk providing details of your name, address and account number and we will send you your password in reply.
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